Patient feedback review
One of the 10 people and governance checks in Compliance UK's dental pack, with the fields to record, who usually does it and where it sits in the CQC framework.
What this check is
By default, Compliance UK schedules it every 3 months. You can change the schedule. The practice manager usually does it.
The record is a document or certificate, added as a file or a photo.
- Area
- People and governance
- Default schedule
- Every 3 months
- Usually done by
- Practice manager
- Evidence kept
- Document or certificate
- Regulation
- Regulation 17: Good governance
Where it sits in the CQC framework
This check is evidence for 2 CQC quality statements.
Listening to and involving people · Responsive
We make it easy for people to share feedback and ideas or raise complaints about their care, treatment and support. We involve them in decisions about their care and tell them what’s changed as a result.
Learning, improvement and innovation · Well-led
We focus on continuous learning, innovation and improvement across our organisation and the local system. We encourage creative ways of delivering equality of experience, outcome and quality of life for people. We actively contribute to safe, effective practice and research
It also maps to Regulation 17: Good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Other people and governance checks
- Staff appraisalsEvery year
- Team meeting minutesMonthly
- Data Security and Protection ToolkitEvery year
- Disability access auditEvery year
- Significant event analysisWhen it happens
- Complaints handlingWhen it happens
- CQC rating display at the premisesEvery year
- CQC rating display on the practice websiteEvery year
- Employer's liability insurance certificateEvery year