CQC regulation 16: receiving and acting on complaints
Regulation 16 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, one of the fundamental standards.
Dental checks mapped to regulation 16
One check in Compliance UK's dental pack maps to this regulation.
| Check | Area | Default schedule | Usually done by | Regulation |
|---|---|---|---|---|
| Complaints handling | People and governance | When it happens | Practice manager | Regulation 16 |
Quality statements the CQC links to it
Read the regulation
The full text is on legislation.gov.uk: Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, regulation 16.