# Upload a certificate or record (/docs/training/upload-a-certificate)

Anyone on the team can do this when a new certificate or report arrives.

## What you'll need [#what-youll-need]

The document as a photo, PDF or Word file, no bigger than 20 MB.

## Steps [#steps]

1. Open **Certificates and records**.
2. Press **Upload**.
3. Under **What is this?**, choose the closest topic, such as **Fire safety**.
4. Under **File**, choose your file. On a phone you can take a photo instead.
5. Check the **Title**. It starts as the name of the file, so make it clear, such as Gas safety certificate 2026.
6. Enter the **Date on the document**.
7. If the document runs out, enter **Expires on, if it does**.
8. Press **File and sign**. You will see **Filed and signed**, and the document appears in the list.

## If something goes wrong [#if-something-goes-wrong]

- **File and sign is greyed out.** The **Still needed:** line tells you what is missing.
- **The date on the document can't be in the future.** Check the date you typed.
- **The expiry date can't be before the date on the document.** Check both dates.
- **It is a training certificate.** Choose **Staff and team**, then press **Add it in Team** so it counts towards someone's training.
- **You chose Other.** Tick at least one quality statement in the list that appears. If you aren't sure which, ask your practice manager.
- **Upload failed.** Any files not yet filed stay selected, so press **File and sign** again.
- **You have read-only access to this branch.** Inspector accounts can't upload.