# Work through the action plan (/docs/training/fix-an-action)

Managers and practice owners can work on any action. Staff can work on actions assigned to them.

## Steps [#steps]

1. Open **Action plan**. Staff will find it as a tab at the top of **Today's checks**.
2. Press **Open** next to the action.
3. Read **What needs fixing**.
4. To change who does it or when, set **Owner** and **Due date**, then press **Save assignment**.
5. Do the work.
6. Under **What was done, or why it was dropped**, write what you did.
7. If you have proof, add it with **Attach proof (optional)**.
8. Press **Mark fixed**. If the action is no longer needed, press **Drop action** instead.

You will see **Action saved**.

## If something goes wrong [#if-something-goes-wrong]

- **You can't change the action.** Only the person it is assigned to, a manager or a practice owner can. Ask your practice manager to assign it to you.
- **It says A manager or owner deals with this.** Only a manager or practice owner can close an out-of-range reading.
- **Mark fixed is greyed out.** Write at least a few words about what was done.
- **Something needs fixing and isn't listed.** Press **Add action**, fill in **What needs fixing** and **Due date**, then press **Save action**.
- **An action was closed by mistake.** A manager or owner presses **Filters**, sets **Status** to **Closed**, opens the action and presses **Reopen**.
- **You can't find an action.** Press **Filters** and check **Status**, **Owner** and **Where it came from**.